Shipping your order

I can’t wait for you to receive your new pieces and are committed to processing and shipping your package within 3-5 business days of placing your order. For all engraved pieces, please allow an additional 3 days.

 

Canada Shipping Rates

• Standard 3-9 business days $18
• Express 1-3 business days $30

This does not include processing times.

 

United States Shipping Rates

• Standard 4-8 business days $25
• Express 2-3 business days $35

This does not include processing times. 

 

How much duty and tax will I have to pay?

We're unable to provide an estimated duties and taxes amount as this will vary by country. please note that if you place an order online, you will be responsible for all duties, taxes and custom charges. if you order is refused, you will still be responsible for charges incurred in shipping the package.

 

How do I track my order?

Once your order has shipped you will receive a shipping confirmation email that includes all tracking information. Simply click to track your package and voila!

 

What if my shipment is lost

This is quite rare and if you do not receive your package within the timeframe given, please contact Dana at danamclaven@rogers.com and include your order number. 

 

What if my package arrives damaged?

We will always ensure our packages leave in perfect condition. Should your order arrive damaged, please do not open the package. Take pictures of your package and reach out to us at danamclaven@rogers.com and include your order number. Should you open your order and the product is damaged in any way, contact us immediately at danamclaven@rogers.com and include your order number. 

 

What if I entered my information incorrectly? 

If your order has not shipped, we may be able to rectify your shipping address. However, once an order has been shipped we are unable to update or change the shipping address. 

 

Where do you currently sell your products and ship to? 

Currently, we sell and ship products online to Canadian and US-based residents (exclusive of Alaska, Hawaii, and US islands).